Terms and Conditions
- Customers can redeem mooncake gift boxes in two ways:
a) Direct Pickup: Customers who choose direct pickup can bring the electronic confirmation email and collect the gift box in person at the designated pickup location between August 23, 2024, and September 17, 2024.
b) Redemption Voucher for Gifting: Customers who prefer to receive a redemption voucher for gifting can expect to receive the voucher between August 12, 2024, and September 10, 2024.
- The voucher must be redeemed within the specified redemption period and will be void if expired.
- Only electronic redemption emails issued by MR DURIAN will be accepted. MR DURIAN reserves the right to verify electronic vouchers and reject any suspicious copies.
- Each electronic redemption email is assigned a unique number and cannot be redeemed multiple times.
- Please ensure that you keep your electronic redemption email and voucher secure to prevent loss, theft, or misuse.
- All online orders are non-refundable, non-exchangeable, and cannot be canceled.
- All online orders are non-transferable and cannot be redeemed for cash or other products.
- The purchased products are not for any commercial or promotional use.
- In case of any disputes, MR DURIAN reserves the right of final decision.
- In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the Chinese version shall prevail.
Ordering Information:
- For purchases of $800 and above - Free Delivery
- For purchases below $800 - A $60 delivery fee is required
Additional delivery fee are required for remote areas:
- Ma Wan: HKD$100
- Tung Chung, Airport: HKD$200
- Discovery Bay: HKD$350
- Delivery period: Monday to Saturday 11:00-16:00 or 16:00-20:00
*No delivery service on Sundays and public holidays
- The following areas are temporarily unavailable:
New Territories
Yuen Long: Mai Po
North District: Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Hok Sou and Luk Keng
Tai Po District: Lien O and Plover Cove
Shatin District: Sheung/Ha Wo Che and Fa Sing Hang
Sai Kung District: Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O and Tai Miu
Outlying Islands: Areas except Tung Chung, Ma Wan, Discovery Bay and Chek Lap Kok
Kowloon
Kwun Yin Shan (Shatin Pass Road towards Kwan Yin Temple), Lei Yue Mun Praya Road
*If the delivery address has stairs, customers need to go to the ground to deliver the goods themselves. For village houses/village addresses, guests must pay at the village entrance/designated location.
